ABOUT STREAMLINE TAXIS, YORK

Here at Streamline Taxis, we pride ourselves on good customer service.  Our aim is to provide you, our customer, with the best high quality taxi service that York has to offer. 

Streamline Taxis were founded in 1937, back then we had eight cars, over the years the customer demand for taxis has grown and so have we.  Since moving from our Piccadilly site in 1996 to our prime city centre office, we have never looked back.  We are now the only taxi company based within the bar walls and last year we acquired our sister company Local taxi's making us the largest private hire company in York boasting a fleet of 130 cars.  We have achieved this by continually moving with the times, installing computers, offering accounts, airport and long distance work and also private contracts.  Once we had expanded our fleet with the purchase of Local our first priority was to ensure our infrastructure was capable of maximising the potential of the fleet, as such we have just invested in a brand new state of the art GPS computer system, to enable us to continue our growth in line with our customer needs.

We can now offer our customers a variety of different booking methods.  Including E/Bookings, an easy to use internet based booking system, enabling you to book cars at your convenience 24 hours a day and once the job has been dispatched to a car you can track the cars whereabouts from your computer.  Our office is manned 24 hours a day, 365 days a year, and our friendly operators are waiting to take your call.  We also offer an IVR Booking System, an automated telephone booking system for periods when all our operators are busy for when you want your car as soon as possible.

All our cars are fitted with two way radios along with a full GPS data computer system, in addition to this all drivers must carry a mobile phone when working, and must have a valid full breakdown cover policy.  This ensures constant contact between the office and our drivers which enables us to provide this necessary support when needed.

Over the last year we have introduced WCF (Wheel Chair Friendly) vehicles to our fleet and over the next five years we aim to increase our WCF vehicles to at least 30% of the fleet. 

Within the next twelve months we hope to have put all our WCF drivers through an approved training course on patient care and understanding.

We are working on arranging this with the assistance of North Yorkshire Ambulance Service, who we already do work for. 

As well as training our Wheel Chair Friendly drivers, we are looking into training for all our drivers.  All our drivers are instructed to offer assistance to all customers who require it, not just those in a wheelchair and also ensure any vulnerable customers are safely at their destination before pulling away ( we do this with the universities as well to ensure lone females are safely indoors before the driver pulls away).  This is all part of the service and no additional charge is made for this (i.e. waiting time).  We are currently setting up a course with the York Tourism Bureau, which will basically cover customer care and presenting a professional image to the visitors of York.  We are also evaluating a new course at York College, which will give drivers an NVQ level qualification, this would cover health and safety, customer care, legal requirements etc.

The DSA (Driving Standards Agency) also now do an advanced driving course for taxi drivers as well as training for WCF vehicles.  We hope over the next few years to have all our drivers attend at least one of these courses.

We can confirm that all passengers and goods carried by us will be fully covered on our insurance, and should we be successful in winning your contract will be happy to supply a copy of our insurance policy detailing the full cover.  All drivers are required by the company to carry a minimum of £5,000,000 of passenger /  goods liability as standard.  As most driver policies do not cover for claims away from the vehicle (while goods are being carried to / from vehicles or passengers are assisted in / out of buildings), Streamline have a separate policy in place to cover all drivers in case of an accident.